Good Remedy / Run the back office

Outsourced SaaS Renewal Management and Follow-up

Renewals rarely fail because nobody knows the contract expires. They fail because reminders, quotes, contacts, documents and next actions are spread across people and systems. We run that queue.

Defined business service ยท United States

First engagement$500 first monthStandard: $1,000/month up to 25 active renewals
Standard plan covers up to 25 active renewals.

Recurring service

First month is $500 up to 25 active renewals; standard price is $1,000/month.

Start the service now. Direct checkout is not yet active for this release.
Start serviceBook 20 min

What we do

  • Maintain renewal calendar and pipeline
  • Verify customer contact and current renewal state
  • Run client-approved reminders and follow-up
  • Coordinate quote/request and signature routing
  • Keep CRM and exception/risk register current

Good fit when

  • B2B SaaS companies without a dedicated renewal specialist
  • Customer-success teams carrying renewal administration
  • Revenue teams with renewal dates but inconsistent follow-up

What we need from you

  • Renewal roster and contract dates
  • Client-approved commercial rules and templates
  • CRM access
  • Named commercial owner for pricing, concessions and negotiation

What done means

Every active renewal has a current owner, next movement, customer state, documents and final renewal/loss disposition in the client system.

Boundary

Good Remedy does not independently change pricing, discounts, contract language or concessions without explicit standing authority.

Common questions

Do you negotiate renewals?

The base service runs the administration and follow-up. Commercial negotiation stays with the client unless separately scoped.

Can you work inside our CRM?

Yes, with authorized access and a defined update rule.

Does this replace customer success?

No. It removes routine renewal administration so customer-success and revenue owners can focus on the relationship and commercial decisions.

Start with the actual work.

Send the backlog, document set, queue or current process. We will confirm whether the straightforward scope fits before anything moves.

Ask about SaaS Renewal Desk Book a 20-minute conversation

Published by Good Remedy. First-engagement pricing is introductory where shown; standard pricing applies after the introductory engagement. Unusual complexity is confirmed before work begins. Examples are illustrative unless explicitly identified otherwise.